FAQ's (Frequently asked questions)

There are loads of questions which go un-answered on Swapitshop, below we have tried to answer as many of them as possible! On some of the questions we have added 'scenarios' to make them easier to understand and more fun to read.



Question: Can I use Swapitshop if I am over 18 years of age?
Scenario: You register your account when you are 16, you have been using the site for 2 years, it is coming up for your 18th birthday, will Swapitshop close your account?
Answer: No - Swapitshop will not close your account. The site is aimed at under 18s, however anybody is allowed to join and use the site. There are no age restrictions.



Question: What happens if I buy a swap, and the swapper does not send?
Answer: When you buy a swap, the person who sold the swap is given 14 days to send the item. After those 14 days have been, the buyer has the choice to cancel the swap (and get their swapits returned), or Extend the swap - This gives the seller an additional 3 days to send the item. If you extend and the swapper still hasn't sent the item, you then get given the same choice again.



Question: I have received a swap in the post, but it is broken, can I get my swapits back?
Scenario: You eventually receive a DVD You have been waiting for, and when you open the box the disc is cracked. You can not use the item, and would like your swapits back, is it possible?
Answer: If you receive a broken/faulty item, or an item not as described, Swapitshop will be able to issue a refund for the item. Usually you have to send back the item so they can check you are telling the truth. They will then refund your swapits. Before returning an item, send an email to info@swapitshop.com to explain the situation. They will be able to give full instructions on what to do from there.



Question: Can you remove a swap that already has bids on it?
Scenario: You list your gameboy on Swapitshop, but realise you no longer want to sell it. You go to remove the item, and see that somebody has already bid for it. Can you withdraw the transaction?
Answer: No - Once you have listed your swap, and it has bids on it, you are not allowed to remove it. If this happens you should email swapitshop (info@swapitshop.com) and explain. They may be able to cancel the swap for you, however you may risk getting a -3 rating for this. Make sure you are certain that want to sell an item, before you list it on the site! It is not fair to let down other swappers.



Question: How do you contact Swapitshop?
Answer: Swapitshop can be contacted by phone on: 020 7471 2699, and by email on: Info@swapitshop.com
You can write to Swapitshop at:

Swapitshop
PO Box 29932
London
SW6 7FE
UNITED KINGDOM

However it is best to send an email or call. You are not always guaranteed a fast response if you write to them. Swapitshop aim to reply to all emails within 48 hours.



Question: Do Swapitshop send harmful / junk spam emails?
Scenario: You are interested in joining the site, but don't want your inbox to be loaded with junk.. what do you do?
Answer: No, Swapitshop do not send harmful/junk emails. They sometimes send out a newsletter with Swapits promotions, but not junk mail. You can always tick a box when you sign up to say you do not want to receive the newsletters.



Question: What is the cash value of Swapits?
Answer: There is not a set value for Swapits. An item is worth as much as you are willing to bid for it, and an item your selling is worth however many Swapits you are happy to accept for it. There is not a set value. Certain items go in the same sort of price range each time they end, so keep an eye out on the 'Ending Soon' page, to get an idea on what your item could be worth if you sold it on Swapitshop.



Question: Is Swapitshop safe? What will happen to my details?
Answer: Your details are not shared on the site, or with any other companies. If Swapitshop want to share your details with any promotional companies, such as BBC etc, then they will ask you first. If you do not want them to share your details, they wont. Your details are not available for other swappers to see on the site, so there is nothing to worry about. Swapitshop use your address for forwarding on any swaps that you win.



Question: Can you set-up and run your own frenzy?
Answer: Swapitshop often choose certain swappers who they feel are active members on the site. They are offered to do a frenzy if they wish. For a frenzy to take place, you must have a minimum of 20 items to sell, and a description and title for each. You should have a good rating with none / not many minus ratings. If you want more information on running your own frenzy, or want to know if you qualify, email piers@swapitshop.com who will provide you with more information.



Question: Do Swapitshop work on weekends? / When will my swaps be processed ?
Answer: Swapitshop do not work on weekends. Emails are answered and swaps are processed between Monday and Friday, 9am-6pm. Your swaps will not be processed on a Saturday or Sunday.



Question: Can you change your Swapitshop username?
Answer: Yes, Swapitshop sometimes allow users to change their username, however if you keep asking to change it, they may not let you. So make sure you decide on a name that you are happy with, and keep it like that! Try and think of a good name that you like before you create your account, that way you will not need to change it. If you do need to change your name, you can email swapitshop at info@swapitshop.com and ask if it is okay to do so.



Question: Are you allowed to transfer Swapits?
Answer: Transferring swapits is not allowed. You are only aloud a maximum of 1 account per person on Swapitshop. If you get caught transferring swapits, you risk your accounts being closed. Do not make more than one account. If you have accidently opened more than one account, email Swapitshop and ask them to close the accounts your multiple accounts, and keep the one that you want.



Question: Does it cost to phone Swapitshop?
Answer: No, Swapitshop do not charge extra for this. The call will cost the standard rate of whatever your phone provider charges. This is usually a certain rate per minute. The call will usually cost more on a mobile. If you need to phone Swapitshop, you can ring them on 020 7471 2699 between the hours of 9am-6pm Monday to Friday.

More FAQ's coming soon! - If you have a question that's not here, use the 'Contact' form! We will add your question to the site providing it's suitable.